Emergency Eye Care in Richmond Hill & Bolton

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Professional Care When You Need It Most

An eye emergency is any injury or condition that puts your eye health and vision at risk. These times can be very stressful and scary, so it’s important to know what to do and where to go for help. 

Our eye care team at IndividualEyes has the knowledge, experience, and compassion to treat you or your loved ones for various eye emergencies. Even if you’re not sure something constitutes an eye emergency, give us a call and one of our team members can advise you on what to do. 

Don’t put your eyes at risk. Call us when you need help.

Symptoms of an Eye Emergency

Not every eye emergency is immediately obvious, but if you’re experiencing any of the following symptoms, please call us immediately

  • Sudden loss of vision
  • Blurred or double vision
  • Burning or stinging eyes
  • Light sensitivity
  • Pain or swelling in or around the eye
  • Deep ache around the eye or brow
  • Bruising (a black eye) or bleeding
  • Discharge from the eye
  • Redness of the eye
  • Excessive tearing
  • Headache after an injury

Call Us Before Visiting the Emergency Department

Many visits to the emergency department for eye injuries can actually be treated by an optometrist. In fact, we’re often better equipped, faster, and have more specific knowledge about your eyes than your local ER. 

From blunt force trauma and infections to eye pain and foreign objects, we take swift action to protect your vision and work to prevent future eye health complications. 

However, if your emergency occurs after hours and our clinic isn’t open, please do visit your closest emergency room or urgent care centre.

The Dos & Don’ts of Eye Emergencies

Do Not

Apply pressure or rub an injured eye

Attempt to remove a foreign body stuck in or embedded in any part of the eye

Use tweezers or other tools in your eyes

Put medications or ointments in your eye not prescribed by your doctor

Remove your contact lenses

Our Locations

Richmond Hill

Come by our beautiful Richmond Hill location on Tower Hill Road just down from William Neal Community Park. We’re right between Tower Hill-Bathurst Animal Hospital and Aviva Nails, and there’s lots of parking available.

  • 9-372 Tower Hill Road
  • Richmond Hill, ON L4E 0T8


Find our Bolton location downtown in a unique century house on the corner of King Street West and Ann Street, right across from the Lavender Rose Day Spa and down from Tim Hortons. We have reserved parking for our patients at the rear of our building.

  • 23 King Street West
  • Bolton, ON L7E 5T5

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