Professional Care When You Need It Most
An eye emergency is any injury or condition that puts your vision or eye health at risk — and when it happens, it can feel overwhelming. Knowing where to turn makes all the difference.
At IndividualEyes, our optometrists in Richmond Hill and Bolton are equipped with the knowledge, experience, and compassion to treat a wide range of urgent eye conditions. Whether you’re dealing with sudden vision changes, eye pain, or an injury, we’re here to help — quickly and carefully.
Not sure if what you’re experiencing counts as an emergency? Don’t wait. Call us and one of our team members will advise you on the right next steps. When you need an eye doctor near you, we’re just a call away.
Your vision is too important to leave to chance. Reach out to us the moment you need help.
Symptoms of an Eye Emergency
Not every eye emergency is immediately obvious, but if you’re experiencing any of the following symptoms, please call us immediately:
- Sudden loss of vision
- Blurred or double vision
- Burning or stinging eyes
- Light sensitivity
- Pain or swelling in or around the eye
- Deep ache around the eye or brow
- Bruising (a black eye) or bleeding
- Discharge from the eye
- Redness of the eye
- Excessive tearing
- Headache after an injury
Call Us Before Visiting the Emergency Department
Many visits to the emergency department for eye injuries can actually be treated by an optometrist. In fact, we’re often better equipped, faster, and have more specific knowledge about your eyes than your local ER.
From blunt force trauma and infections to eye pain and foreign objects, we take swift action to protect your vision and work to prevent future eye health complications.
However, if your emergency occurs after hours and our clinic isn’t open, please do visit your closest emergency room or urgent care centre.
The Dos & Don’ts of Eye Emergencies
Do Not
Apply pressure or rub an injured eye
Attempt to remove a foreign body stuck in or embedded in any part of the eye
Use tweezers or other tools in your eyes
Put medications or ointments in your eye not prescribed by your doctor
Remove your contact lenses
Your Vision Is Too Important to Wait — We’re Here When It’s Urgent
When an eye emergency strikes, the last thing you want to do is search endlessly for an eye doctor near you. At IndividualEyes, we provide prompt, professional emergency eye care at our two locations in Richmond Hill and Bolton — so trusted help is never far away.
Our experienced optometrists are trained to assess and treat a wide range of urgent eye conditions, including eye infections, sudden vision loss, foreign objects in the eye, chemical exposure, and eye injuries. We understand that eye emergencies don’t follow a schedule, which is why we make it as easy as possible to reach us quickly and get the care you need without delay.
If you or a loved one is experiencing an eye emergency, don’t rely on guesswork — contact our team directly and let our optical care specialists guide you through next steps. Because when it comes to your vision, fast and expert care from a local optometrist near you can make all the difference.
FAQs
What counts as an eye emergency?
An eye emergency is any sudden injury, symptom, or condition that puts your vision or eye health at risk. This includes eye infections, sudden vision loss or blurriness, eye pain, red or swollen eyes, chemical splashes, flashes of light, floaters, or a foreign object stuck in the eye. If something feels wrong, don’t wait — call us and we’ll help you determine your next steps.
Should I go to the emergency room or visit an optometrist near me for an eye emergency?
In many cases, visiting a local optometrist is the faster and more effective choice for eye emergencies. Our team at IndividualEyes is specifically trained to assess and treat urgent eye conditions, and we can often see you more quickly than a hospital emergency room. If your situation is severe or life-threatening, always call 911 first — otherwise, call us right away.
What should I do while waiting for my eye exam appointment during an emergency?
Avoid rubbing or touching your eye, as this can worsen the condition. If a chemical has entered your eye, rinse it gently with clean water immediately. Remove contact lenses if you’re able to do so without discomfort, and avoid any eye drops unless directed by our team. Call IndividualEyes right away — our staff will advise you on what to do until you’re seen by one of our eye doctors.
Our Locations
Richmond Hill
Come by our beautiful Richmond Hill location on Tower Hill Road just down from William Neal Community Park. We’re right between Tower Hill-Bathurst Animal Hospital and Aviva Nails, and there’s lots of parking available.
- 9-372 Tower Hill Road
- Richmond Hill, ON L4E 0T8
Our Hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: CLOSED
- Thursday: 9:30 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: 8:00 AM – 1:00 PM
- Sunday: CLOSED
Bolton
Come visit us at our new office relocated on the 2nd floor of the Bolton Professional Building, turning into Martha Street off Highway 50. We are right behind the Petro-Canada gas station and there’s lots of parking available.
- 30 Martha Street, Unit 203
- Bolton, ON L7E 5V1
Our Hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:30 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: CLOSED
- Sunday: CLOSED
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Richmond Hill
- 9-372 Tower Hill Road
- Richmond Hill, ON L4E 0T8
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P: 905-787-8686
richmondhill@individualeyes.ca
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Bolton
- 30 Martha Street, Unit 203
- Bolton, ON L7E 5V1
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P: 905-857-2773
bolton@individualeyes.ca